Terms and conditions
All references to Rupee on this website are in Indian currency. Indian prices are different to International prices due to taxes/duties , and the laws of the countries they have been bought from. In cases of International shipping , prices may vary when logging into the site from different postal codes and locations. Prices are subject to change at any time , without any notifications. All rights to change prices are reserved by CORD.
Prices of products available at retail outlets are only available within India. No product can be sold for Indian prices outside the country.
Once you arrive at the Payment page during Checkout, be sure to review your Order Summary i.e. your Product, Size, Colour and Shipping Address before you click on “Payment Options”. You can also choose to avail of the Promotion Code, Discount Code or use your Store Credit. You can click back to make adjustments at any time.
If everything seems fine, click “Payment Options” to make the final payment.
Payment options :
We accept the following forms of payment:
- Credit Card
- Debit Card
- Net –Banking
CREDIT CARD AUTHORIZATION
Once you have used your card, there is a lag to your payment reaching the bank and confirmation received by our payment gateway. In most cases, the payments are received well in time but there are instances where there is a downtime on the issuing bank’s server due to maintenance or other technical faults. In the event that this happens, your payment request is turned down. You will then hear from our Customer Care who will help you through the process.
ORDER & SHIPPING PROCESS
As soon you place your order, you will receive a confirmation email. Orders are dispatched from our warehouse within 7-10 working days. As soon as your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on our shipping agents sites. For domestic shipments, it takes 3-5 working days from dispatch for your goods to arrive and 5-7 working days for international shipments.
RETURNS & EXCHANGES
We want you to love any product that you buy from us and in case you are not completely satisfied with them, please drop us a mail at firstname.lastname@example.org and we will get back to you.
The product bought will only be accepted for replace if they are intimated with in 3 days after the delivery and are in perfect condition with no damage, stains or marks whatsoever.
Note : Replacement is only applicable with the products of equal price value or more.
In case of damage :
Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered and returned to our warehouse within a time period of one week, else CORD will not be liable to accept the merchandise. We will investigate the damage from our end , repair the merchandise and courier it back to the designated address.
The cost of couriering the product to our warehouse shall be borne by the customer. CORD will only bear the expenses of the transaction after the repair of the merchandise.
In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, will only be repaired within a period of one month from the time of receipt of the merchandise after dispatch from our warehouse.
CORD acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
RESTRICTION IN LIABILITY
Your use of this website or any information on this website is entirely at your own risk. CORD makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. CORD excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website may contain links to other Internet sites provided by third parties. The provision of any of these links does not represent an endorsement by CORD of those internet sites.
To the maximum extent permitted by law (Under the Indian Law), CORD is not liable to you or anyone else for:
- Any decision, action or inaction taken in reliance on the information in, or connected with, this site.
- Any losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website.
- Your use or misuse of this website or any information or material contained in this website.
- The loss or modification of information or material transmitted from this website.
- Any defect, technical problem or virus attached to or arising from this website or the server.
- Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, hardware, or usage of any of the products bought though this website.
- the products displayed being unavailable at any time.
- your inability to access or use the website or any material on the website.
- the loss of confidentiality in any information or material transmitted to or from the website.
To the maximum extent permitted by law, CORD does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorized interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.
WEAR AND TEAR
Leather, a natural material : Slights variations in terms of texture and colours are bound to appear in each item as no two leather skins are exactly the same. Little variations on the same will not be subjected to rejection.
Leather, due to its innate property is prone to scratches and marks with usage that only increases the character of the product. These scratches / marks on the leather surface will not considered as ’defects’ or ‘rejects’
Hardware &fittings : The hardware used in bags and goods are made out of metal which might lose its shine with usage. The usually happens over time due to weather conditions & rough usage and cannot be accounted as a defect.
Fabric : Our products consist of hand-woven fabrics that might vary slightly from time to time. The digitally printed canvas / cloth used in our products might also vary in different parts and patches due to the general property of the fabric.
COPYRIGHTS & TRADEMARKS
POONAM PRINTS is the owner and authorized user of all intellectual property including but not limited to trade marks, logos, prints and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to POONAM PRINTS in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of POONAM PRINT’s intellectual property is prohibited without the prior written permission of POONAM PRINTS, A - 45, Sector - 8, NOIDA, U.P, 201301.Nothing contained in this website should be construed as giving you any right or license to any of the intellectual property on or associated with this website.
This website and its contents are the property of POONAM PRINTS and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited and protected under the copyright act , and any such case or person can be prosecuted by law.